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Communication port/hardware not found

27-Jul-2021

Communication between winIDEA and the BlueBox fails and an error is generated. Once you execute the Communication test displays message Hardware not found.


Possible solutions to the most common issues:

1. BlueBox is turned off.

Turn on the BlueBox and try again.


2. Wrong hardware type selected.

Verify the Hardware / Hardware / Hardware Type settings that correct BlueBox type is selected.


3. USB cable plugged in the Ethernet port.

When plugging the USB cable blindly in the back of a BlueBox it could happen that the USB cable was plugged into the ETH port by mistake. Inspect the back of the BlueBox to make sure the USB cable is plugged in the USB port.


4. USB port on PC does not work.

Make sure that the USB port is working by plugging in some other USB device, such as a USB storage unit. If it doesn't work, it could happen that the USB port is no longer functioning properly, or it might have been physically disconnected (e.g. USB ports mounted on a display, or PC front panel). In such case try a different USB port instead.


5. USB port on the BlueBox does not work.

If the USB port on the BlueBox is damaged (e.g. by extensive handling, dropping the device etc.) USB port and/or cable might stop working properly. Try a different USB cable, and check if the device is visible in the Device manager, without any warnings or errors.


6. IP Address issues
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