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Error message: No License providers were found

16-Dec-2021

All Licenses and Activation Keys are stored in iSYSTEM hardware (BlueBox, Active Probe, IOM6 AOM). winIDEA has to be connected to the specific hardware to find the license. 


Possible problems and solutions:

1. Wrong hardware.

Select the right hardware type from the drop-down menu in Hardware / Hardware / Hardware Type dialog.


2. Wrong communication type between BlueBox and winIDEA.

Select the communication port (USB or TCP/IP) you are using and test if communication between the BlueBox and winIDEA is working in Hardware menu Hardware / Communication. Find more information on communication issues here.


3. Wrong Device.

If you are using USB communication port and have more than one BlueBox device connected to your PC, select the correct Device from the drop-down menu in  Hardware menu / Hardware / Communication. 


4. Wrong debug module.

DTM (System) is selected by default as a debug module. If you are using an Active Probe, select Active Probe in Debug menu / Configure Session / SoCs. Read more about Active Probe issues.


winIDEA 9.12.288.2 version and older:

License dialog is located under Hardware menu / (Hardware) / License.

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