How to create a support log?

03-Aug-2021

Create a log file to send or view relevant winIDEA logs.

Solution:

1. Open Help menu / Support / Log.

2. Enable suitable logs. Explanation of each log is given in the in-line help.

3. Press the Clear button which clears the recent log information.

4. Confirm by clicking OK.

Repeat the procedure if you want to investigate the logs, for instance, perform a reset if you're getting errors during reset.

5. You can either:

Send the Log file - Copy the location, e.g., C:\Users\<user>\AppData\Local\iSYSTEM\winIDEA to help you add the attachment in the email; or
View the Log file via the Open button.

Where logs come in handy?

Check if a reset is generated by the external or internal sources (Active Watchdog issues)
Check that the Flash memory is not secured
Remove internal resets (number 9)

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How to create a support log?

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