Delivering deeply tested products is our quality objective, nevertheless all BlueBox systems come with a 24 months warranty. iSYSTEM provides a free exchange system or a free repair during the warranty period, if the hardware malfunction is not the result of an overvoltage or mechanical damage.
1. Send an email to support team with hardware type, serial number and the description of the problem.
2. If the problem proves to be a hardware malfunction, the support team will send you a RMA (Return Material Authorization) form.
3. Fill the RMA form with required information including a description of the problem. The better you describe the problem, the faster we can resolve the issue.
4. Send the RMA form back to support team and you will receive further information about where to send the malfunctioned hardware.
5. When you pack the hardware, also include printed RMA form. Repaired parts warranty is 12 months.
If the BlueBox system stays licensed without interruptions since the initial licensing, you are entitled to a free exchange system or a free repair even after the warranty expires. How licensing works?
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