Generate a Support (WSB) file. Depending on the issue attach following files:
Support team will run your application and try to reproduce the issue. A minimal sample application that reproduces the issues is usually enough to solve it. NDAs are signed with most of our customers for this particular purpose.
The Support team will use the generated support file to replicate and inspect your workspace settings. The crash dump file is also located in the WSB.
Add the following information to your support ticket which will speed up resolving your issues:
Failing to provide all the needed information in the initial support ticket will result in additional correspondence and prolonging the time to solution of your issues.
Only users with valid winIDEA license are entitled to receive technical support.
Sorry this article didn't answer your question, we'd love to hear how we can improve it.
Note: This form won't submit a case. We'll just use it to make this article better.