Generate a Support (WSB) file. Depending on the issue attach following files:
Support team will run your application and try to reproduce the issue. A minimal sample application that reproduces the issues is usually enough to solve it. NDAs are signed with most of our customers for this particular purpose.
The support file SUPPORT.wsb will be generated and attached to the email. Support team will use the generated support file to replicate and inspect your workspace settings. The crash dump file is also located in the WSB.
Add the following information to your email which will speed up resolving your issues:
Failing to provide all the needed information in the initial email will result in additional email correspondence and prolonging the time to solution of your issues.
Only users with valid winIDEA license are entitled to receive technical support.
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